Hi, how can we help?

[Return Refund] When will I receive my refund?

The refund process is different for each payment method used:

Payment Method	Refund Destination	Timeline (Processing time on Shopee’s end)
ShopeePay	ShopeePay *If your ShopeePay remains inactive for 72 hours, refund will be sent to your default bank account within 1-3 working days	Within 24 hours
Credit/Debit Card	Credit/Debit Card *For certain banks, you must enable online purchases without OTP in your card settings for a successful refund credit	3-5 working days *Depending on your bank or payment gateway
Credit Card Installment	Credit Card	3-14 working days *Depending on your bank or payment gateway
Google Pay	Credit/Debit Card	3-5 working days
Apple Pay	Credit/Debit Card	3-5 working days
Cash Payments at Convenience Stores	ShopeePay / Registered Bank account in Shopee	Within 24 hours
COD	ShopeePay / Registered Bank account in Shopee	Within 24 hours
SPayLater	SPayLater	The amount will be credited back to your SPayLater’s available balance within 24 hours
Online Banking	Bank Account	Within 1-3 working days *Depending on your bank or payment gateway

⚠️ Note:

The same refund timeline applies to Digital Product purchases.
If ShopeePay is not activated or no bank account is available for over 60 days, a Shopee voucher of equivalent value may be issued.
Vouchers used will be refunded to the buyer for full refund cases only.
Shopee Coins used will be refunded fully for full refunds and partially for partial refunds.
You are advised to keep an eye on the case and may need to respond promptly should the Shopee Agent require more evidence from your end. Should the seller decide to negotiate before you return an item, you are given 1 calendar day to counter the offer or accept the offer. No response from either party within 1 calendar day will result in you having to return the item as per the initial approval.

How to check your refund status?
You may check on the latest status by following these steps:

Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy.gif

1. From Shopee App, Click "Me" and then Click on "My Purchases"
2. Find your order under the "Return/Refund" Tab
3. Select the order by clicking on "View Details’"
4. You will be able to see the status of your Return/Refund request from this page

For further assistance, kindly contact us via the channels at the bottom of the page.

Are you satisfied with the article?

Satisfied

Unsatisfied